Help & documentation

Crossdock — Square↔Shopify integration help.

Start here

• Getting started

  The setup guide: install read-only, connect Square, adopt the Shopify products you already have, set your markup, and run your first sync.

• How Crossdock syncs — and why

  The reasoning behind one-way catalog sync, two-way inventory for non-modifier items, computed prices, and the order push to Square.

• Plans & limits at a glance

  Every product cap, order cap, modifier allowance, and feature gate across the plans, in one table.

Reference

• OAuth scopes Crossdock requests

  Plain-language explanation of every Shopify permission Crossdock requests at install and when you enable sync — and exactly why each one is needed.

• Plans & what each unlocks

  Compare Crossdock Free, Pro, Premium, and Scale plans: catalog sync, inventory sync, order sync, priced modifier sync, gift card sync, and multi-location inventory sync — and what is available on each tier.

• How sync direction works (per field)

  Which fields sync Square to Shopify, which sync both ways, how Shopify variant prices are computed from your markup, and what happens when you manually edit a synced field.

• Uninstalling & your data

  What happens to your store data when you uninstall Crossdock, how customer data requests are fulfilled, and what Crossdock stores about your store at v1.

• How gift card sync works

  What syncs between Square and Shopify gift cards, the plan and permission requirements, what does not sync, and how Crossdock detects a cross-system double redemption.

Still stuck?

Contact support — email, target response times, and what to include so we can help on the first reply.